Arrive early to get checked in, settled, and ready to start on time. If you arrive after the class has begun, you may not be able to join, and no refunds will be given.

We understand plans can change. If it's outside of 24 hours, use the system to reschedule your class. If you need help, let us know.

We are no-camera studio - we kindly ask that you refrain from recording during class.

If you are new to Pilates, over 60, pregnant, or managing injuries, health conditions, or mobility concerns, message us before booking. We’ll guide you toward the safest and most appropriate class or private option.

Classes are taught in English. If you’ve never done Pilates and you can’t follow in English, please book PRIVATE ONLY. This is for your safety & to make sure you have a positive movement experience.

At Hoi An Pilates, we respect your privacy.

When you contact us, book a class, or purchase a service, we may collect personal information such as your name, email address, phone number, and any health information you choose to share that is relevant to your participation in Pilates.

We use this information to:

• Manage your bookings and memberships

• Communicate with you about classes and studio updates

• Process payments securely

• Improve our services

Payments are processed securely through Stripe. Online bookings are managed through Bookwhen. We do not store your payment card details.

We do not sell or share your personal information with third parties except where necessary to provide our services or comply with legal obligations.

You may unsubscribe from marketing emails at any time and can request access to, correction of, or deletion of your personal information by contacting us.

If you have any questions about this Privacy Policy, please contact us.